Cancellation & Refund Policy
Last updated: August 2026
At Wright Shine, we reserve dedicated appointment time, travel capacity, staff and equipment for every booking. Late cancellations and missed appointments can leave appointment time which we are unable to offer to another customer.
For this reason, the following cancellation and rescheduling terms apply to all appointments and should be read alongside our Terms & Conditions.
Cancellations & Rescheduling
Appointments cancelled or rescheduled more than 72 hours before the scheduled appointment time may be cancelled or rearranged without charge, subject to availability.
Cancellations made within 72 hours of the scheduled appointment time are treated as late cancellations and may be charged up to the full value of the booked service.
Where payment has already been made, the applicable cancellation charge may be deducted from the amount paid.
Where a booking has not yet been paid for, Wright Shine reserves the right to charge or invoice for a late cancellation.
Repeated rescheduling may be treated as a cancellation where we reasonably believe that appointment capacity is being repeatedly reserved without a genuine intention or ability to attend.
Missed Appointments & No-Shows
Missed appointments and no-shows will normally be treated as late cancellations and may be charged up to the full value of the booked service.
This includes circumstances where we attend the agreed location but cannot reasonably carry out the service because:
The vehicle is not present
We cannot access the vehicle or its keys
Incorrect or incomplete location details have been provided
Necessary access or permission has not been arranged
The customer is unavailable where their presence is reasonably required
Customer Delays
Customers are responsible for ensuring that the vehicle is present and accessible at the agreed appointment time.
Where a short delay occurs and we can still complete the booked service without affecting later appointments, we will make reasonable efforts to proceed.
Where a customer delay means that the service can no longer reasonably be completed, the appointment may be treated as a late cancellation.
Where practical, we may instead offer a modified service. Any material change to the service or price will be agreed before proceeding.
Weather
As a mobile valeting and detailing service, we can operate in a wide range of weather conditions. An appointment will not automatically be cancelled because rain or other poor weather is forecast.
The decision as to whether weather or environmental conditions are suitable to carry out a service will normally be made by Wright Shine.
Customers should therefore not assume that an appointment is cancelled because of the weather unless we have confirmed this.
If a customer chooses to cancel because of weather when Wright Shine considers that the service can reasonably proceed, the normal cancellation terms will apply.
Where Wright Shine determines that conditions prevent the service from being carried out safely or to an appropriate professional standard, we will offer a reschedule or, where applicable, a refund without a cancellation charge.
Further information about how weather may affect the way a service is carried out can be found in our Terms & Conditions.
Cancellations or Changes by Wright Shine
Occasionally, Wright Shine may need to cancel, delay or rearrange an appointment because of circumstances such as:
Severe or unsuitable weather
Unsafe working conditions
Vehicle or equipment failure
Illness or unexpected staff unavailability
Significant traffic disruption, road closures or accidents
Other circumstances outside our reasonable control
Where possible, we will contact you as soon as reasonably practical and offer an alternative appointment.
Where Wright Shine cancels an appointment and the customer is not responsible for the cancellation, the customer may choose to reschedule or receive a refund of any payment made for services which have not been provided.
No cancellation charge will apply.
Refunds
Where a cancellation qualifies for a refund, the refund will be returned to the original payment method as soon as reasonably practical.
The time taken for funds to appear in your account may depend on the payment provider or financial institution involved.
How to Cancel or Reschedule
Bookings should be cancelled or rescheduled through the online booking system where this facility is available, or by contacting Wright Shine directly.
A cancellation or rescheduling request takes effect when it is received by Wright Shine.
Your Statutory Rights
Nothing in this Cancellation & Refund Policy affects your statutory rights as a consumer.
Agreement to This Policy
By making a booking with Wright Shine, you agree to this Cancellation & Refund Policy and our Terms & Conditions.