Last updated: 17 December 2025
At Wright Shine, we reserve dedicated time, staff, and equipment for every booking. For this reason, the following cancellation terms apply to all appointments and should be read alongside our Terms & Conditions.
Cancellations made more than 72 hours before your scheduled appointment may be cancelled or rescheduled without charge.
Cancellations made within 72 hours of the scheduled appointment time are non-refundable.
Missed appointments or no-shows will be treated as a late cancellation and are non-refundable.
These terms apply regardless of how the booking was made, including online, phone, or message-based bookings.
Where a cancellation is eligible for a refund, any refund due will be processed to the original payment method within a reasonable timeframe.
Requests to reschedule an appointment are subject to availability and must be made more than 72 hours before the scheduled appointment time to avoid charge. Repeated rescheduling may be treated as a cancellation at our discretion.
Where a booking has not yet been paid for, Wright Shine reserves the right to charge or invoice for late cancellations or missed appointments in line with this policy and our Terms & Conditions.
In rare cases, Wright Shine may need to cancel or rearrange an appointment at short notice due to factors outside of our control, such as severe weather, safety concerns, or operational issues. In these circumstances, clients will be offered a full refund or the option to reschedule.
By booking an appointment with Wright Shine, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy and our Terms & Conditions.